Quality control is an important part of any ecommerce business that accepts returns, and it’s especially important if you’re selling any sort of durable goods, such as electronics or appliances. Quality control inspections are performed by third-party inspection companies with experience in ecommerce quality control inspections and can help ensure that your customers are happy with the products they receive.
What Should be on Your Checklist?
A quality control inspection should be performed by a third party inspection company. According to ASQ, ISO 9000 recommends that an organization should utilize independent suppliers as well as independent inspectors.
The purpose of using multiple parties is to achieve independence between production and quality assurance functions, so both sides are acting in their own self-interest when implementing improvements and identifying problems.
Having different people inspecting your ecommerce products is important because it allows them to identify problems you haven’t seen yourself.
Here are inspections that need to be considered.
quality control, packaging inspection, warehouse inspections, load/weight inspection, and other important inspections you may need to perform. Inspection companies such as Asurion will provide professional inspectors to get your products up to standard for you.
If quality control is not done on products that are intended to be sold online, your brand could suffer from decreased profits due to product recalls or even full bans from major markets.
This would be a significant hit and hurt your credibility with customers in an already competitive market where word-of-mouth and reviews have incredible power.
Do yourself a favor and save yourself time and money by making sure your product(s) are right before going live on ecommerce websites like Amazon or Ebay.
Improve Merchandise Quality
The more eyes you have looking over a product, the better your merchandise quality will be. Auditing services like ISO 9001 audit are designed to ensure that every piece meets your standards.
No longer will you have to worry about what’s arriving at your warehouse—you can trust that it has been inspected by experts who know how to spot any flaws or damages before they even get there.
However, many ecommerce companies do not include this crucial step in their process, so here are six benefits of investing in quality control inspections for your ecommerce products.
There are many reasons why quality control inspections are critical when manufacturing and selling products online, but one of them is legal protection. Let’s say that you sell a product that results in injury or death to a customer. If you had not performed quality control inspections on your products before they were sold to customers, then it could be implied that you knew about a defect in your product and still chose to sell it anyway—and you would be liable for that mistake!
Reduce Out-of-Stock Situations
If a seller discovers a problem with their product, it is important to act quickly. Too many out-of-stock situations in one day will cause your store to appear unprofessional and less trustworthy than competitors, which can lead to a loss in sales.
Quality inspection services are not only great for finding issues with products, but they also ensure quality control so your customers do not encounter an out-of-stock situation that affects their shopping experience.
Protect your company from liability.
Online retailers have a number of responsibilities to their customers and their businesses. As an online seller, you need to make sure your products are up to par—that they’re free from manufacturing defects and that they don’t pose any potential health risks.
This is where quality control inspections come in. By hiring an inspection company in China, you can make sure your products are safe, protect yourself from liability and ensure customer satisfaction.
Increase Sales Through Stronger Relationships with Suppliers
If you’re selling your own branded products, or if you’re reselling other brands’ goods, it’s important to develop strong relationships with your suppliers.
Because these companies are providing you with inventory, establishing a rapport and cultivating good communication will not only lead to better collaboration—it can also mean cheaper prices and more reliable delivery times. Quality control inspections play an important role in building solid supplier relationships.
Gain a Competitive Advantage
If you want to establish a brand online, build trust with customers and make sure your products stand out, it’s important to regularly inspect your goods. Customers are drawn to brands that they know they can trust—and quality control inspections play a crucial role in building that trust.
Not only do quality inspections maintain your reputation and help protect against faulty products, but they also help you find issues early on before any harm is done and allows you to correct mistakes as soon as possible.
Achieve Consistent Customer Satisfaction
One of the most common complaints among customers who have purchased products online is that their order does not match their expectations, due to inaccurate images and descriptions.
To avoid negative reviews and customer dissatisfaction, it’s important to conduct quality control inspections on your products.
Of course, quality control isn’t just a perk or a nice-to-have. It’s an essential step in making sure that every product you ship meets your customers’ needs and expectations. So while it may seem time-consuming or expensive, when it comes to ensuring quality shipments and boosting your ecommerce business, investing in QC inspections is well worth it.